Contatti e supporto

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I nostri esperti di giochi creano una collaborazione costante con i clienti. Forniamo supporto per le vendite, l'assistenza e il marketing in tutto il mondo e in molte lingue. 

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Click on a tab above to explore a specific area of support.

We put our customers first and foster a consultative sales approach.
Your success is our business.

Mettiamo i clienti al primo posto e promuoviamo un approccio collaborativo alle vendite. Il tuo successo è la nostra missione.

NAME
REGION
JURISDICTION
MARKET TYPE
Aida Bachner-Polaskova
Africa, Europe, Middle East
Egypt, Albania, Austria, Belarus, Bosnia and Herzegowina, Bulgaria, Germany, Kosovo, Montenegro, Netherlands, Romania, Slovakia, Cyprus, Lebanon
Casino Systems
Aida Bachner-Polaskova
Regional Sales Manager
Phone
+43 676 833 10 735
Cell
Market
Casino Systems
Region
Africa, Europe, Middle East
Jurisdiction
Egypt, Albania, Austria, Belarus, Bosnia and Herzegowina, Bulgaria, Germany, Kosovo, Montenegro, Netherlands, Romania, Slovakia, Cyprus, Lebanon
Alex van den Brul
Africa, Europe
Egypt, Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Iceland, Luxembourg, Netherlands, Poland, Sweden, Switzerland
International Casino
Alex van den Brul
Regional Sales Manager
Phone
+43 (0) 316/7255-715
Cell
+31 (0) 610/64 11 30
Market
International Casino
Region
Africa, Europe
Jurisdiction
Egypt, Austria, Belgium, Czech Republic, Denmark, Finland, Germany, Iceland, Luxembourg, Netherlands, Poland, Sweden, Switzerland
Athanasios Isaakidis
Africa, Europe, Middle East
International Casino
Athanasios Isaakidis
Sr. Director and General Manager europe Casino
Phone
+49 5741 24 099-970
Cell
+49 171 974 5808
Market
International Casino
Region
Africa, Europe, Middle East
Jurisdiction
Cameron McKeown
Africa, Europe, Middle East
Morocco, Tunisia, Bulgaria, Cyprus, Estonia, Gibraltar, Greece, Isle of Man, Latvia, Lithuania, Romania, Slovakia, United Kingdom, Georgia, Lebanon
International Casino
Cameron McKeown
Regional Sales Manager
Phone
Cell
+44-7710-761606
Market
International Casino
Region
Africa, Europe, Middle East
Jurisdiction
Morocco, Tunisia, Bulgaria, Cyprus, Estonia, Gibraltar, Greece, Isle of Man, Latvia, Lithuania, Romania, Slovakia, United Kingdom, Georgia, Lebanon
Didier Tomas
Africa, Europe, Latin America, North America
Algeria, Djibouti, La Réunion, Morocco, Tunisia, France, Monaco, French overseas territories, Quebec
Casino Systems
Didier Tomas
Regional Sales Manager
Phone
+377 92 05 84 29
Cell
+33 6 10 16 05 77
Market
Casino Systems
Region
Africa, Europe, Latin America, North America
Jurisdiction
Algeria, Djibouti, La Réunion, Morocco, Tunisia, France, Monaco, French overseas territories, Quebec
Didier Tomas
Africa, Europe, Middle East
France, Monaco
International Casino
Didier Tomas
Regional Sales Manager
Phone
+377 92 05 84 29
Cell
+33 6 10 16 05 77
Market
International Casino
Region
Africa, Europe, Middle East
Jurisdiction
France, Monaco
Fivos Polymniou
Africa, Asia, Europe, Latin America, Middle East
Casino Systems
Fivos Polymniou
International Sales Director
Phone
+44 (0)1727 855 966
Cell
+44-7919883006
Market
Casino Systems
Region
Africa, Asia, Europe, Latin America, Middle East
Jurisdiction
Marc Attal
Africa, Europe, Middle East, Asia
Casino Systems
Marc Attal
General Manager Casino Systems
Phone
+377 92 05 84 09
Cell
+33 6 12 06 81 69
Market
Casino Systems
Region
Africa, Europe, Middle East, Asia
Jurisdiction
Markus Wessler
Africa, Europe
International Casino
Markus Wessler
Sales Director europe
Phone
Cell
+49 171 360 59 29
Market
International Casino
Region
Africa, Europe
Jurisdiction
Matjaz Petek
Asia, Europe
Kazachstan, Albania, Belarus, Bosnia and Herzegowina, Canary Island, Croatia, Hungary, Italy, Kosovo, Macedonia, Malta, Moldova, Montenegro, Portugal, Russian Federation, Serbia, Slovenia, Spain, Ukraine
International Casino
Matjaz Petek
Gaming Operations Manager
Phone
Cell
+386 41 662 992
Market
International Casino
Region
Asia, Europe
Jurisdiction
Kazachstan, Albania, Belarus, Bosnia and Herzegowina, Canary Island, Croatia, Hungary, Italy, Kosovo, Macedonia, Malta, Moldova, Montenegro, Portugal, Russian Federation, Serbia, Slovenia, Spain, Ukraine
Roland Wurm
Africa, Europe, Middle East
Germany, Italy, Spain
AWP
Roland Wurm
Senior Director Business Development
Phone
Cell
Market
AWP
Region
Africa, Europe, Middle East
Jurisdiction
Germany, Italy, Spain
Shawn Walsh
Europe, North America
Sweden
VLT Public Gaming
Shawn Walsh
Sr. Account Executive
Phone
+1-506-878-6124
Cell
+1-506-961-3387
Market
VLT Public Gaming
Region
Europe, North America
Jurisdiction
Sweden
Virginie Bellaton
Europe
Croatia, Cruise Lines, Denmark, Estonia, Finland, Greece, Iceland, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Poland, Serbia, Slovenia, Sweden, Switzerland
Casino Systems
Virginie Bellaton
Regional Sales Manager
Phone
Cell
+44 7912595614
Market
Casino Systems
Region
Europe
Jurisdiction
Croatia, Cruise Lines, Denmark, Estonia, Finland, Greece, Iceland, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Poland, Serbia, Slovenia, Sweden, Switzerland
NAME
REGION
JURISDICTION
MARKET TYPE
Fivos Polymniou
Africa, Asia, Europe, Latin America, Middle East
Casino Systems
Fivos Polymniou
International Sales Director
Phone
+44 (0)1727 855 966
Cell
+44-7919883006
Market
Casino Systems
Region
Africa, Asia, Europe, Latin America, Middle East
Jurisdiction
Lai Fatt Chiang
Asia
Casino Systems
Lai Fatt Chiang
General Manager for Systems, Asia Pacific
Phone
Cell
+60 (0) 1221 186 22
Market
Casino Systems
Region
Asia
Jurisdiction
Marc Attal
Africa, Europe, Middle East, Asia
Casino Systems
Marc Attal
General Manager Casino Systems
Phone
+377 92 05 84 09
Cell
+33 6 12 06 81 69
Market
Casino Systems
Region
Africa, Europe, Middle East, Asia
Jurisdiction
Maria Garcia
Asia
International Casino
Maria Garcia
Director of Sales for Asia
Phone
Cell
+85 366 977737
Market
International Casino
Region
Asia
Jurisdiction
Matjaz Petek
Asia, Europe
Kazachstan, Albania, Belarus, Bosnia and Herzegowina, Canary Island, Croatia, Hungary, Italy, Kosovo, Macedonia, Malta, Moldova, Montenegro, Portugal, Russian Federation, Serbia, Slovenia, Spain, Ukraine
International Casino
Matjaz Petek
Gaming Operations Manager
Phone
Cell
+386 41 662 992
Market
International Casino
Region
Asia, Europe
Jurisdiction
Kazachstan, Albania, Belarus, Bosnia and Herzegowina, Canary Island, Croatia, Hungary, Italy, Kosovo, Macedonia, Malta, Moldova, Montenegro, Portugal, Russian Federation, Serbia, Slovenia, Spain, Ukraine
Michael Lim
Asia
Singapore, Taiwan, Vietnam
Casino Systems
Michael Lim
Sales Manager - Casino Systems
Phone
+656223 1111
Cell
Market
Casino Systems
Region
Asia
Jurisdiction
Singapore, Taiwan, Vietnam
NAME
REGION
JURISDICTION
MARKET TYPE
Blaine Bowman
North America
Illinois, Montana
VLT Public Gaming
Blaine Bowman
Director of Sales - Operator Markets
Phone
+1-406-652-9594
Cell
+1-406-208-5223
Market
VLT Public Gaming
Region
North America
Jurisdiction
Illinois, Montana
Brad Lessinger
North America
Nevada, Southern California
North America Casino
Brad Lessinger
Regional Sales Executive
Phone
Cell
+1-702-210-2714
Market
North America Casino
Region
North America
Jurisdiction
Nevada, Southern California
Burton Poitras
North America
Canada
North America Casino
Burton Poitras
Director, Canadian Casino Sales
Phone
+1-506-878-6393
Cell
+1-506-850-5898
Market
North America Casino
Region
North America
Jurisdiction
Canada
Dan Zasso
North America
Arizona, Colorado Tribal, Idaho, New Mexico, Oklahoma
North America Casino
Dan Zasso
Senior Western Regional Sales Representative
Phone
1-480-609-5992
Cell
+1-602-380-1586
Market
North America Casino
Region
North America
Jurisdiction
Arizona, Colorado Tribal, Idaho, New Mexico, Oklahoma
Didier Tomas
Africa, Europe, Latin America, North America
Algeria, Djibouti, La Réunion, Morocco, Tunisia, France, Monaco, French overseas territories, Quebec
Casino Systems
Didier Tomas
Regional Sales Manager
Phone
+377 92 05 84 29
Cell
+33 6 10 16 05 77
Market
Casino Systems
Region
Africa, Europe, Latin America, North America
Jurisdiction
Algeria, Djibouti, La Réunion, Morocco, Tunisia, France, Monaco, French overseas territories, Quebec
Gary Arsenault
North America
Alberta, Manitoba, Saskatchewan
VLT Public Gaming
Gary Arsenault
Sr. Account Executive
Phone
+1-506-878-6138
Cell
Market
VLT Public Gaming
Region
North America
Jurisdiction
Alberta, Manitoba, Saskatchewan
Gary Baker
North America
Colorado, Nevada
North America Casino
Gary Baker
Senior Account Executive
Phone
Cell
Market
North America Casino
Region
North America
Jurisdiction
Colorado, Nevada
Jeff Hecht
North America
East
North America Casino
Jeff Hecht
Sales Manager, East
Phone
Cell
+1-518-727-4946
Market
North America Casino
Region
North America
Jurisdiction
East
Jeff Prescesky
North America
Atlantic Lottery, Manitoba
VLT Public Gaming
Jeff Prescesky
Sr. Account Executive
Phone
+1-506-878-6305
Cell
Market
VLT Public Gaming
Region
North America
Jurisdiction
Atlantic Lottery, Manitoba
John Goettl
North America
Minnesota, North Dakota, Northern Michigan, Wisconsin
North America Casino
John Goettl
Senior Regional Sales Executive
Phone
+1-507-625-1191
Cell
+1-612-810-2498
Market
North America Casino
Region
North America
Jurisdiction
Minnesota, North Dakota, Northern Michigan, Wisconsin
John Pacconi
North America
North America Casino
John Pacconi
Director of Sales
Phone
+1-702-896-8540
Cell
+1-480-282-0149
Market
North America Casino
Region
North America
Jurisdiction
Jon Noory
North America
Eastern Iowa, Eastern Missouri, Illinois, Southern Michigan
North America Casino
Jon Noory
Regional Sales Executive for the Mid-West
Phone
Cell
+1-480-570-3825
Market
North America Casino
Region
North America
Jurisdiction
Eastern Iowa, Eastern Missouri, Illinois, Southern Michigan
Kelly Mason
North America
Northern California, Oregon
North America Casino
Kelly Mason
Regional Sales Executive
Phone
+1-503-385-1721
Cell
+1-503-949-6909
Market
North America Casino
Region
North America
Jurisdiction
Northern California, Oregon
Larry Wetsch
North America
Kansas, South Dakota, Western Iowa, Western Missouri
North America Casino
Larry Wetsch
Sales Manager
Phone
+1-605-431-7019
Cell
+1-605-431-7019
Market
North America Casino
Region
North America
Jurisdiction
Kansas, South Dakota, Western Iowa, Western Missouri
Michelle Lewis
North America
Connecticut, Indiana, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island
North America Casino
Michelle Lewis
Senior Regional Sales Executive
Phone
+1-609-296-2371
Cell
+1-609-553-5799
Market
North America Casino
Region
North America
Jurisdiction
Connecticut, Indiana, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island
Sean Marr
North America
North America Casino
Sean Marr
Sales Manager, West
Phone
Cell
+1-480-363-7775
Market
North America Casino
Region
North America
Jurisdiction
Wayne Hennig
North America
Florida, Louisiana, Mississippi
North America Casino
Wayne Hennig
Senior Account Executive
Phone
Cell
+1-228-547-3685
Market
North America Casino
Region
North America
Jurisdiction
Florida, Louisiana, Mississippi
NAME
REGION
JURISDICTION
MARKET TYPE
Agustin Nieto
Latin America
Mexico
International Casino
Agustin Nieto
Sales Manager Mexico
Phone
+52 55 55960709
Cell
+52 1 55 44422617
Market
International Casino
Region
Latin America
Jurisdiction
Mexico
Didier Tomas
Africa, Europe, Latin America, North America
Algeria, Djibouti, La Réunion, Morocco, Tunisia, France, Monaco, French overseas territories, Quebec
Casino Systems
Didier Tomas
Regional Sales Manager
Phone
+377 92 05 84 29
Cell
+33 6 10 16 05 77
Market
Casino Systems
Region
Africa, Europe, Latin America, North America
Jurisdiction
Algeria, Djibouti, La Réunion, Morocco, Tunisia, France, Monaco, French overseas territories, Quebec
Fivos Polymniou
Africa, Asia, Europe, Latin America, Middle East
Casino Systems
Fivos Polymniou
International Sales Director
Phone
+44 (0)1727 855 966
Cell
+44-7919883006
Market
Casino Systems
Region
Africa, Asia, Europe, Latin America, Middle East
Jurisdiction
Gina Macheri
Latin America
Peru
International Casino
Gina Macheri
Sales Representative Senior Peru
Phone
Cell
+51 989032600
Market
International Casino
Region
Latin America
Jurisdiction
Peru
Jessica Luna
Latin America
International Casino
Jessica Luna
Sales Director Latin America and the Caribbean
Phone
+51-1-6183200
Cell
+51-9-935-22974
Market
International Casino
Region
Latin America
Jurisdiction
Juan Guillermo Diaz
Latin America
Colombia, Venezuela
International Casino
Juan Guillermo Diaz
Sales Manager Colombia & Venezuela
Phone
+57-1-615-5571
Cell
+57-316-466-3333
Market
International Casino
Region
Latin America
Jurisdiction
Colombia, Venezuela
Karina Moral
Latin America
Peru
International Casino
Karina Moral
Sales Representative Senior Peru
Phone
Cell
+51 967783774
Market
International Casino
Region
Latin America
Jurisdiction
Peru
Lucia Cambiaggio
Latin America
Argentina, Chile, Paraguay, Uruguay
International Casino
Lucia Cambiaggio
Sales Manager Argentina, Chile, Paraguay & Uruguay
Phone
+5411 2055 2638
Cell
+54911 40 42 32 21
Market
International Casino
Region
Latin America
Jurisdiction
Argentina, Chile, Paraguay, Uruguay
Sebastian Mariasis
Argentina
International Casino
Sebastian Mariasis
Sales Manager Argentina
Phone
+54 (11) 2055 2638
Cell
+54 (911) 5063 7001
Market
International Casino
Region
Jurisdiction
Argentina

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Body Copy: 

Click on the links below to find your nearest service technician, customized training, or to access technical documentation. You’ll also find details of our cost-effective, total-service Contract Services offering.

Fai clic sui nomi presenti di seguito per trovare l'assistenza tecnica più vicina a casa tua, ottenere informazioni sulla formazione personalizzata o accedere alla documentazione tecnica. Troverai anche dettagli sulla nostra conveniente offerta di Contratti di assistenza tutto incluso.

Additional Content: 

SERVICE TEAMS

NAME
REGION
JURISDICTION
MARKET TYPE
Aristotelis Kofas
Africa, Europe, Middle East
Egypt, Morocco, Albania, Bulgaria, Cyprus, Greece, Macedonia, Montenegro, Romania, Serbia, Lebanon
International Casino
Aristotelis Kofas
Technical Service Engineer
Phone
+30-2310-989855
Cell
+30-69455-91268
Market
International Casino
Region
Africa, Europe, Middle East
Jurisdiction
Egypt, Morocco, Albania, Bulgaria, Cyprus, Greece, Macedonia, Montenegro, Romania, Serbia, Lebanon
Ben White
Africa, Europe, Middle East, Asia
India, Belgium, Germany, Luxembourg, United Arab Emirates
International Casino
Ben White
Technical Service Engineer
Phone
Cell
+49-151-12695322
Market
International Casino
Region
Africa, Europe, Middle East, Asia
Jurisdiction
India, Belgium, Germany, Luxembourg, United Arab Emirates
Gerald Krischan
Africa, Europe, Middle East
Austria, Bosnia and Herzegowina, Croatia, Finland, Germany, Hungary, Italy, Malta, Montenegro, Slovenia
International Casino
Gerald Krischan
Technical Service Engineer
Phone
+43-3135-55-880-448
Cell
+43-676-833-10448
Market
International Casino
Region
Africa, Europe, Middle East
Jurisdiction
Austria, Bosnia and Herzegowina, Croatia, Finland, Germany, Hungary, Italy, Malta, Montenegro, Slovenia
Guido Beßler
Africa, Europe, Middle East, Asia
Germany, Netherlands, Sweden, Switzerland
International Casino
Guido Beßler
Technical Service Manager EMEA / Product Security Manager
Phone
+49-5741-24099-975
Cell
+49-171-9745805
Market
International Casino
Region
Africa, Europe, Middle East, Asia
Jurisdiction
Germany, Netherlands, Sweden, Switzerland
Miguel Fernandez
Africa, Europe, Middle East
Portugal, Spain
International Casino
Miguel Fernandez
Technical Customer Service
Phone
+34-93-590-73-34
Cell
+34-619-028-628
Market
International Casino
Region
Africa, Europe, Middle East
Jurisdiction
Portugal, Spain
Sergej Janz
Africa, Europe, Middle East, Asia
Mauritius, Nigeria, Senegal, South Africa, Tanzania, Kazachstan, Baltic regions, Belarus, Moldova, Poland, Portugal, Russian Federation, Slovakia, Spain, Ukraine
International Casino
Sergej Janz
Technical Service Engineer
Phone
+49-5741-24099-979
Cell
+49-175-2903463
Market
International Casino
Region
Africa, Europe, Middle East, Asia
Jurisdiction
Mauritius, Nigeria, Senegal, South Africa, Tanzania, Kazachstan, Baltic regions, Belarus, Moldova, Poland, Portugal, Russian Federation, Slovakia, Spain, Ukraine
Terry McBride
Africa, Europe, Middle East
Czech Republic, Denmark, Finland, France, Gibraltar, Iceland, Isle of Man, Monaco, Poland, United Kingdom, Georgia
International Casino
Terry McBride
Technical Service Engineer
Phone
+49-5741-24099-980
Cell
+49-171-9745807
Market
International Casino
Region
Africa, Europe, Middle East
Jurisdiction
Czech Republic, Denmark, Finland, France, Gibraltar, Iceland, Isle of Man, Monaco, Poland, United Kingdom, Georgia
NAME
REGION
JURISDICTION
MARKET TYPE
Guido Beßler
Africa, Europe, Middle East, Asia
Germany, Netherlands, Sweden, Switzerland
International Casino
Guido Beßler
Technical Service Manager EMEA / Product Security Manager
Phone
+49-5741-24099-975
Cell
+49-171-9745805
Market
International Casino
Region
Africa, Europe, Middle East, Asia
Jurisdiction
Germany, Netherlands, Sweden, Switzerland
Sergej Janz
Africa, Europe, Middle East, Asia
Mauritius, Nigeria, Senegal, South Africa, Tanzania, Kazachstan, Baltic regions, Belarus, Moldova, Poland, Portugal, Russian Federation, Slovakia, Spain, Ukraine
International Casino
Sergej Janz
Technical Service Engineer
Phone
+49-5741-24099-979
Cell
+49-175-2903463
Market
International Casino
Region
Africa, Europe, Middle East, Asia
Jurisdiction
Mauritius, Nigeria, Senegal, South Africa, Tanzania, Kazachstan, Baltic regions, Belarus, Moldova, Poland, Portugal, Russian Federation, Slovakia, Spain, Ukraine
Wei Hsiang Lim
NA
Cambodia, Macau, Malaysia, Philippines, Singapore, South Korea, Vietnam
International Casino
Wei Hsiang Lim
Consultant Technical Service
Phone
Cell
Market
International Casino
Region
NA
Jurisdiction
Cambodia, Macau, Malaysia, Philippines, Singapore, South Korea, Vietnam
NAME
REGION
JURISDICTION
MARKET TYPE
Anthony Holguin
Western US
Arizona, California, Colorado, Iowa, Kansas, Missouri, Nevada, New Mexico, Oklahoma
North America Casino
Anthony Holguin
SR Manager Gaming Services US West
Phone
+1-800-559-1391
Cell
Market
North America Casino
Region
Western US
Jurisdiction
Arizona, California, Colorado, Iowa, Kansas, Missouri, Nevada, New Mexico, Oklahoma
George Barry
Northeast US
Connecticut, Rhode Island
North America Casino
George Barry
Gaming Services Manager
Phone
+1-800-559-1391
Cell
Market
North America Casino
Region
Northeast US
Jurisdiction
Connecticut, Rhode Island
Jeffrey Lewis
Eastern US and Canada
Alberta, British Columbia, Florida, Indiana, Iowa, Louisiana, Manitoba, Michigan, Minnesota, Mississippi, Missouri, New Brunswick, New Jersey, North Dakota, Nova Scotia, Ohio, Ontario, Saskatchewan, Wisconsin
North America Casino
Jeffrey Lewis
SR Manager Gaming Services US East & Canada Gaming Technical Services North America
Phone
+1-800-559-1391
Cell
Market
North America Casino
Region
Eastern US and Canada
Jurisdiction
Alberta, British Columbia, Florida, Indiana, Iowa, Louisiana, Manitoba, Michigan, Minnesota, Mississippi, Missouri, New Brunswick, New Jersey, North Dakota, Nova Scotia, Ohio, Ontario, Saskatchewan, Wisconsin
Michel Maillet
Eastern Canada
New Brunswick, Nova Scotia
North America Casino
Michel Maillet
SR Technical Support Specialist
Phone
+1-800-559-1391
Cell
Market
North America Casino
Region
Eastern Canada
Jurisdiction
New Brunswick, Nova Scotia
Tim Stegner
Northeast US
Delaware, Maryland
North America Casino
Tim Stegner
Gaming Services Manager
Phone
Cell
Market
North America Casino
Region
Northeast US
Jurisdiction
Delaware, Maryland
Will Laden
Northwest US
Idaho, Illinois, Montana, Oregon, South Dakota
North America Casino
Will Laden
SR Manager Gaming Services US Northwest
Phone
+1-800-559-1391
Cell
Market
North America Casino
Region
Northwest US
Jurisdiction
Idaho, Illinois, Montana, Oregon, South Dakota
Xavier Barreno
Northeast US
New York, Pennsylvania, West Virginia
North America Casino
Xavier Barreno
Gaming Services Manager
Phone
+1-800-559-1391
Cell
Market
North America Casino
Region
Northeast US
Jurisdiction
New York, Pennsylvania, West Virginia
NAME
REGION
JURISDICTION
MARKET TYPE
Alexander Rios
LA
Chile, Peru
International Casino
Alexander Rios
Technical Customer Service
Phone
+511 618 32 00 ext 405
Cell
Market
International Casino
Region
LA
Jurisdiction
Chile, Peru
Dante Hidalgo
LA
Caribbean, Panama, Peru
International Casino
Dante Hidalgo
Technical Service
Phone
+511-618-3200 ext 406
Cell
Market
International Casino
Region
LA
Jurisdiction
Caribbean, Panama, Peru
Henry Rincon
LA
Caribbean, Colombia, Panama
International Casino
Henry Rincon
Technical Service
Phone
Cell
+57-3162297816
Market
International Casino
Region
LA
Jurisdiction
Caribbean, Colombia, Panama
Julio Rodas
LA
Caribbean, Peru
International Casino
Julio Rodas
Technical Service
Phone
+51-1-6183200 ext 407
Cell
Market
International Casino
Region
LA
Jurisdiction
Caribbean, Peru
Karl Nigrinis
LA
Colombia
International Casino
Karl Nigrinis
Technical Service
Phone
Cell
+57-321-2694087
Market
International Casino
Region
LA
Jurisdiction
Colombia
Oscar Gomez
LA
Caribbean, Mexico
International Casino
Oscar Gomez
Technical Service
Phone
+52-55-63024050
Cell
Market
International Casino
Region
LA
Jurisdiction
Caribbean, Mexico
Pablo Iglesias
LA
Argentina, Chile, Uruguay
International Casino
Pablo Iglesias
Technical Service
Phone
+59-894303469
Cell
Market
International Casino
Region
LA
Jurisdiction
Argentina, Chile, Uruguay
Ray Bravo
La
Peru
International Casino
Ray Bravo
Technical Service
Phone
+51-1-618-3200 ext 412
Cell
Market
International Casino
Region
La
Jurisdiction
Peru
Rosa Garcia
La
LATAM
International Casino
Rosa Garcia
Compliance
Phone
Cell
Market
International Casino
Region
La
Jurisdiction
LATAM
Sergio Domiciano
LA
LATAM
International Casino
Sergio Domiciano
Technical Service & Operation Manager
Phone
+51 1 618 3200 413
Cell
Market
International Casino
Region
LA
Jurisdiction
LATAM

TRAINING

Body Copy: 
To keep GTECH casino customers up to date with the most recent features and benefits of GTECH products, we offer special customized training to serve our customers' needs for various topics related to slot machine gaming.
 
Training Topics
• Machine handling and maintenance
• Linked gaming technologies
• Game content training
• Theoretical background and basic mathematics
 
Contacts
International
Sascha Klanke
Technical Trainer
 
Canada / North America
Serge Cormier
Technical Trainer

Formazione sulle nuove tecnologie. Competenze tecniche di "formazione dei formatori" (formazione e certificazione). Formazione sull'assistenza per gli apparecchi di gioco. Servizi di monitoraggio dei giocatori Installazione, aggiornamento e rimozione degli apparecchi. Programmi di manutenzione preventiva. Risoluzione dei problemi e riparazione di sistemi e componenti.

Contratto di assistenza Formazione tecnica
La formazione per l'assistenza tecnica è molto importante, per questo GTECH ha creato un gruppo di formazione e assistenza clienti. Si focalizza sul cliente secondo le best practice di formazione del settore e comprende un processo di certificazione per i tecnici e programmi di "formazione dei formatori" per raggiungere un pubblico più ampio.

Ideiamo programmi di formazione efficaci mediante:

  • Analisi delle esigenze - Attenta identificazione delle competenze e delle conoscenze necessarie per eseguire il lavoro di cui il cliente necessita.
  • Materiale di formazione personalizzato - Corsi efficaci e mirati che vanno dritti al punto.
  • Istruttori certificati - I nostri istruttori sono tecnici esperti e competenti che conoscono davvero i prodotti.
  • Dati - Al termine dei corsi vengono svolti sondaggi e interviste per verificare che il contenuto sia stato assimilato correttamente.
Additional Content: 

CONTRACT SERVICES

CONTRACT SERVICES PARENT HIDDEN

Your challenge is our business!

Our Contract/Gaming Tech Services offers a total service solution to keep your business running efficiently. Today, technical service managers are expected to do more with less, which often means fewer technicians.

GTECH’s Contract/Gaming Tech Services can help by deploying experienced, professional technicians from almost anywhere in North America. Our field service team can assist with projects, respond to service calls, perform routine preventive maintenance, and more.

We service GTECH products as well as other manufacturers’ equipment that we often support. GTECH, with its gaming product brand SPIELO, offers a range of service programs to fit your business.

Contact
Jeffrey Lewis
SR Manager Gaming Services US East & CanadaGaming Technical Services North America
jeffrey.lewis@gtech.com

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OUR STAFF

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We use our existing field service team to perform services for our customers. Our experienced team of over 100 slot technicians, bench technicians, supervisors, and managers are deployed across North America (DE, NY, NJ, RI, FL, MD, CO, MS, MT, NV, MN, OR, CA, MO, MI, IL, WI, NM, OK as well as parts of Canada.) Our slot technicians have experience working on much of today’s gaming equipment, including slot and electronic table games from many manufacturers. Our offices are positioned close to the largest gaming markets in the country

I nostri team di assistenza sul campo si occupano degli interventi per i nostri clienti. In Nordamerica (DE, NY, NJ, RI, FL, MD, CO, MS, MT, NV, MN, OR, CA, MO, MI, IL, WI, NM, OK e in alcune zone del Canada) sono disponibili oltre 100 esperti, tra tecnici per le slot e per i componenti elettronici, supervisori e responsabili. I nostri tecnici per le slot hanno esperienza con la maggior parte degli apparecchi di gioco diffusi attualmente, comprese le slot e i giochi elettronici da tavolo di molti produttori. I nostri uffici sono posizionati strategicamente vicino ai più vasti mercati di gioco del paese.

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GTS CREDENTIALS

Routine Maintenance and Repair Services
  • Bench level component repairs.
  • Remedial repairs.
  • Preventive maintenance programs.
  • Timely response to repair service calls.
  • On-site troubleshooting and repairs.
 
Project Services
  •     Conversion, installation, relocation, and removal of equipment.
  • Hardware, software, and firmware upgrades.
 
Training
  • New technology training.
  • Train-the-trainer technical skills (training and certification).
  • Gaming equipment service training.
 
Player Tracking Services
  • Equipment, installations, upgrades, and removals.
  • Preventive maintenance programs.
  • Troubleshooting and repair of systems and components.

 

 

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Manutenzione ordinaria e servizi di riparazione
  • Riparazione di componenti elettronici.
  • Riparazioni correttive.
  • Programmi di manutenzione preventiva.
  • Risposta tempestiva alle chiamate per riparazioni.
  • Risoluzione dei problemi e riparazioni in sede.
 
Assistenza per i progetti
  • Conversione, installazione, riposizionamento e rimozione degli apparecchi.
  • Aggiornamenti hardware, software e firmware.
 
Formazione
  • Formazione sulle nuove tecnologie.
  • Competenze tecniche di "formazione dei formatori" (formazione e certificazione).
  • Formazione sull'assistenza per gli apparecchi di gioco.
 
Servizi di monitoraggio dei giocatori
  • Installazione, aggiornamento e rimozione degli apparecchi.
  • Programmi di manutenzione preventiva.
  • Risoluzione dei problemi e riparazione di sistemi e componenti.

 

 

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TECHNICAL TRAINING

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Technical services training is important. To address this, GTECH created a Training and Customer Support group. They are customer-focused and they follow training industry best practices, incorporate a training certification process for their technicians, and create hands-on train-the-trainer technical programs to reach a wider audience.
 
Effective training programs are achieved by:

• Needs analysis - Thorough identification of training skills and knowledge required to perform the job for the customer.

• Customized training materials – Effective, to the point, courses that have what you need right now, no filler.

• Certified instructors – Knowledgeable Senior Technicians, who really know the products, are our instructors.

• Metrics – Training deliveries have follow up surveys and interviews, ensuring the content was effectively absorbed.

La formazione per l'assistenza tecnica è molto importante, per questo GTECH ha creato un gruppo di formazione e assistenza clienti. Si focalizza sul cliente secondo le best practice di formazione del settore e comprende un processo di certificazione per i tecnici e programmi di "formazione dei formatori" per raggiungere un pubblico più ampio.

Ideiamo programmi di formazione efficaci mediante:

    Analisi delle esigenze - Attenta identificazione delle competenze e delle conoscenze necessarie per eseguire il lavoro di cui il cliente necessita.
    Materiale di formazione personalizzato - Corsi efficaci e mirati che vanno dritti al punto.
    Istruttori certificati - I nostri istruttori sono tecnici esperti e competenti che conoscono davvero i prodotti.
    Dati - Al termine dei corsi vengono svolti sondaggi e interviste per verificare che il contenuto sia stato assimilato correttamente.

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DOCUMENTATION & TECHNICAL INFO

Welcome To The Documentation Section Of GTECH Service Website. Certain information in this section is password protected and requires a "Customer Portal" account. Cabinet Data Sheets, Product Manuals, Parts Catalogues, and Peripherals require that you are registered and logged-in. If you wish to create an account for the Customer Portal, click here.

To download the documents below, please log-in or create a new account.

  • Cabinet Manual - SPIELO OXYGEN v1.5_en
  • Software Manual - sensys EP Core Games D4.0.x v1.3_en
  • Software Manual - sensys EP D5.0.x - D5.1.x v1.4_en
  • Manual Ticket Printer - FutureLogic GEN2 (PSA-66-ST2R) 2.0
  • Data Sheet - SPIELO OXYGEN v2.1_en
  • Parts Catalogue - SPIELO OXYGEN - sensys EP - v1.4_en
  • Cabinet Manual - SPIELO OXYGEN v1.5_en
  • Casino Software Guide
  • Manual Ticket Printer - FutureLogic PSA-66-ST (GEN1) 2.1
  • Data Sheet - SPIELO OXYGEN SLANT v2.1_en
  • Parts Catalogue - SPIELO OXYGEN SLANT - sensys EP - v1.2_en
  • Software Manual - sensys EP Core Games D4.0.x v1.3_en
  • Join'N Play Setup and Configuration Guide
  • Manual Ticket Printer - Ithaca 850 2.0
  • e² - cabinet
  • Manual e² SLANT - HI - Parts Catalogue 1.0
  • Software Manual - sensys EP D5.0.x - D5.1.x v1.4_en
  • Manual Ticket Printer - Ithaca Epic 950 2.0
  • e² SLANT - cabinet
  • Manual EMC - HI - Parts Catalogue 2.8
  • Manual Hopper Asahi Seiko DH-750 - Hopper Conversion 2.0
  • e-motion - cabinet
  • Manual e² - HI - Parts Catalogue 2.3
  • Manual Harmony² - HI - Parts Catalogue 1.0
  • Cabinet Manual - SPIELO OXYGEN™ SLANT v1.1_en
  • prodiGi Vu sensys_sensysEP Technical Manual
  • Vu SLANT Technical Casino
  • Fruit CONNECTION - Setup and Configuration v1.0_en
  • Manual Hopper SUZO STC 2.1
  • Harmony Upright - cabinet
  • Manual HST - HI - Parts Catalogue 2.1
  • TournaMaster Setup and Configuration
  • ACTION JACKPOTS - Setup and Configuration v1.1_en
  • Manual Coin Acceptor CC-16 - MC-16 2.0.pdf
  • Harmony Slant Top- cabinet
  • Manual HAV - HI - Parts Catalogue 2.1
  • Manual Harmony - HI - Parts Catalogue 3.0
  • VOLCANO ISLAND - Setup and Configuration v1.0_en
  • Manual Coin Acceptor NRI G-13.mft 2.2
  • Harmony² - cabinet
  • EGYPTIAN GOLD - Setup and Configuration v1.4_en
  • Manual Bill Acceptor JCM EBA-30 2.0
  • MEGA KONG - Setup and Configuration v1.3_en
  • HOT & WILD - Setup and Configuration v1.5_en
  • Manual Bill Acceptor JCM UBA-10-SS 2.0
  • STARGATE SG·1 - OXYGEN - Setup and Configuration v1.4_en
  • Manual Bill Acceptor JCM WBA Series 2.0
  • KITTY CASH - Setup and Configuration v1.2_en
  • Mermaid´s Spell - Setup and Configuration v1.2_en
  • Cabinet Manual - SPIELO XLite v1.2_PAF
  • Software Manual - Core 87.0.7.0 v1.2_PAF
  • e²™ - Cabinet Documentation
  • e²™ - Cabinet Documentation
  • e²™ - Cabinet Documentation
  • e²™ SLANT - Cabinet Documentation
  • e²™ SLANT - Cabinet Documentation
  • e-motion™ - Cabinet Documentation
  • e-motion™ - Cabinet Documentation
  • Harmony² - Cabinet Documentation
  • Harmony² - Cabinet Documentation
  • Harmony™ - Cabinet Documentation
  • Harmony™ - Cabinet Documentation
  • Harmony™ - Cabinet Documentation
  • Harmony™ - Cabinet Documentation
  • Harmony™ Slanttop - Cabinet Documentation
  • HI(!)BILITY™ - Software Documentation
  • HI(!)BILITY™ - Linked Gaming Products
  • HI(!)BILITY™ - Linked Gaming Products
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Our marketing experts work with you on promotions and marketing activities for your players.

I nostri esperti collaborano con te per ideare le attività di promozione e di marketing per i giocatori.

NAME
REGION
JURISDICTION
MARKET TYPE
Liette Hebert
EU, NA
VLT Public Gaming
Liette Hebert
Marketing Manager - Public Gaming & Tradeshows
Phone
+1 506 878 6698
Cell
+1 506 866-1543
Market
VLT Public Gaming
Region
EU, NA
Jurisdiction
Nadine Levermann
AF, EU, ML
International Casino
Nadine Levermann
Senior Marketing Manager europe
Phone
+49 5741 24 099-931
Cell
+49 151 12 54 63 47
Market
International Casino
Region
AF, EU, ML
Jurisdiction
Sylvia Dietz
AF, AA, EU, LA, ML, NA
International Casino
Sylvia Dietz
Senior Director Global Marketing - Managing Director
Phone
+49 (0) 5741 2 40 99-930
Cell
+49 (0) 170 566 01 25
Market
International Casino
Region
AF, AA, EU, LA, ML, NA
Jurisdiction
NAME
REGION
JURISDICTION
MARKET TYPE
Sylvia Dietz
AF, AA, EU, LA, ML, NA
International Casino
Sylvia Dietz
Senior Director Global Marketing - Managing Director
Phone
+49 (0) 5741 2 40 99-930
Cell
+49 (0) 170 566 01 25
Market
International Casino
Region
AF, AA, EU, LA, ML, NA
Jurisdiction
NAME
REGION
JURISDICTION
MARKET TYPE
Claudia Baskerville
NA
North America Casino
Claudia Baskerville
Marketing Manager - North America Casinos
Phone
+1 702-896-8548
Cell
+1 702-210-7803
Market
North America Casino
Region
NA
Jurisdiction
Liette Hebert
EU, NA
VLT Public Gaming
Liette Hebert
Marketing Manager - Public Gaming & Tradeshows
Phone
+1 506 878 6698
Cell
+1 506 866-1543
Market
VLT Public Gaming
Region
EU, NA
Jurisdiction
Sylvia Dietz
AF, AA, EU, LA, ML, NA
International Casino
Sylvia Dietz
Senior Director Global Marketing - Managing Director
Phone
+49 (0) 5741 2 40 99-930
Cell
+49 (0) 170 566 01 25
Market
International Casino
Region
AF, AA, EU, LA, ML, NA
Jurisdiction
NAME
REGION
JURISDICTION
MARKET TYPE
Ana Maria Padros
International Casino
Ana Maria Padros
Senior Marketing Manager of Latin America
Phone
+51 1 618 3200
Cell
+51 962385283
Market
International Casino
Region
Jurisdiction
Sylvia Dietz
AF, AA, EU, LA, ML, NA
International Casino
Sylvia Dietz
Senior Director Global Marketing - Managing Director
Phone
+49 (0) 5741 2 40 99-930
Cell
+49 (0) 170 566 01 25
Market
International Casino
Region
AF, AA, EU, LA, ML, NA
Jurisdiction

SERVICE HOTLINE

Service Hotline Info
Contact our Service Hotlines for round-the-clock, 24/7 expert support from our technical teams.
 
Casino Games EMEA
+49-5741-24099-999
16 hours a day till 22.00 CET
 
Casino Games North America
+1-800-559-1391
24 hours a day (Toll Free)
 
Casino Systems Monaco
+377-97-97-46-00
24 hours a day
 
Casino Systems Austria
+43-3135-55880-790
24 hours a day
 
VLT / Distributed North America
+1-800-561-4263
24 hours a day (Toll Free)
 
Contract / Gaming Tech Services
+1-585-402-2989
 
Linea di assistenza
Contatta le nostre linee di assistenza per ottenere supporto dai nostri team di tecnici 24 ore su 24, 7 giorni su 7.
 
Giochi da casinò EMEA
+49-5741-24099-999
16 ore al giorno fino alle 22.00 CET
 
Giochi da casinò e Nordamerica
+1-800-559-1391
24 ore al giorno (numero verde)
 
Sistemi da casinò Monaco
+377-97-97-46-00
24 ore al giorno
 
Sistemi da casinò Austria
+43-3135-55880-790
24 ore al giorno
 
VLT/Distribuzione Nordamerica
+1-800-561-4263
24 ore al giorno (numero verde)
 
Contratto di assistenza/assistenza tecnica sui giochi
+1-585-402-2989